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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. Sealed product that is no longer sealed with its factory wrapping.Video Games that have extensive use beyond how they were shipped.

If the item(s) are purchased through a 3rd party platform such as TCGplayer, Ebay, or Amazon, then the returns must be conducted via the return processes on the respective platform.Īll sales including TCG Singles for any game / product are considered FINAL sales and are exempt from our return policy. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

You have handled the item in a way other than to establish the nature of the item, its properties and its functionality.Our policy lasts 30 days.

The item has been damaged while in your possession, or while in transit back to us.

This can happen when the value of an item or items has been lessened because: You can lose completely or partially lose your right to a refund. If you have made your payment with a debit card, the refund will be transferred to that same card. The refunded amount will always be transferred to the same pethood of payment used to place the order. This only applies when an item is not in the same condition, as when received and if can no longer sell the item as an unused item. However we prefer to find a suitable solution with the customer. In accordance with the law on online shopping, the Card Collective can refuse to refund an item that is no longer in the same condition. You are expected to return any items as quickly as possible, when you have notified us of your intent on returning them and no later than 14 days after notifying us.įurthermore the item must be in its original sealing and be in the same condition as when you received it. It is your responsibility to pay any shipping expenses when returning an item, regretting a purchase, or when trading an item for another.

Remember to save your mail receipt as well as your track and trace number. You are responsible for the item/package until we receive them. When returning items, take care to wrap and secure them properly. If you regret a purchase the items need to be returned to: However we are always willing to try and find a solution if you are unsatisfied with a purchase. Amongst other things this is the case for single cards. NOTICE! There is no right of withdrawal on items and services, if their price depends on changes on the market which have no control over. Due to the nature of the item or if you lose the right of withdrawal when breaking the sealing on the item. In these cases, you will be notified in the order confirmation fx. In the case of some items, there is no right of withdrawal or you can lose the right of withdrawal. In case of several different items, purchased in the same transaction, but delivered separately or if one item is delivered in several packages, the right of withdrawal begins from the day the last item or package arrives.Īfter receiving the items, you are only allowed to handle the items in such a way that you can determine the items properties and how the item works. If the deadline would fall on a holiday, Saturday, Constitution Day, Christmas day, or New Year’s Eve the deadline will move to the next work day (this also applies to pre-orders).

The right of withdrawal begins from the day you receive the item. This will visible while making the purchase. Some items are not covered by the right of withdrawal. When buying online and at you normally have 14 days right of withdrawal, where you can regret you purchase and return the bought items to us.